Customer Obsession Principle
Amazon's leadership philosophy begins with Customer Obsession. It's the idea of starting with the customer and working backwards, prioritizing their needs above all. Apply this by understanding the potential employer's needs deeply during your interview preparation.
Research and Prepare
Emulate Amazon's approach by thoroughly researching the company and role. Dive into their products, services, and customer reviews. Prepare stories that demonstrate how you've prioritized customer satisfaction in previous roles, showcasing your alignment with their value.
Anticipate Interviewer Needs
Just as Amazon anticipates customer needs, anticipate the interviewer's questions. Develop insightful answers that reflect your understanding of the company's customer-centric approach, and how your skills and experiences will contribute to that.
Innovate and Simplify
Amazon values innovation and simplification. Share examples of how you've innovated or simplified processes to enhance customer satisfaction. Demonstrate your problem-solving skills and how they can apply to the prospective job.
Ownership and Leadership
Display ownership by sharing past experiences where you took initiative to solve customer issues without being asked. This shows leadership and a proactive mindset, which are key traits Amazon looks for in candidates.
Deliver Results
Amazon's culture is result-oriented. Illustrate your ability to deliver results by discussing past achievements with quantifiable outcomes. Explain how these results positively impacted customers, showing you're a results-driven individual with a customer focus.
Interview Follow-Up
Post-interview, send a thank-you note that reiterates your understanding of the company's customer obsession. Offer additional thoughts on how you can contribute to this core aspect of the business, leaving a lasting impression of your customer-centric approach.
What does Customer Obsession prioritize?
Team needs above all
Customer needs first
Profit maximization
Company
